AAC Membership Survey

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* 1. How many years have you been a member of AAC Credit Union?

Less than a year

1-5 years

6-10 years

More than 10 years

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* 2. Which AAC branch do you use most often? (check all that apply)

Grand Rapids - Broadway Branch

Standale - Wilson Avenue Branch

Herman Miller Main Site Branch

Zeeland - Main Avenue

Holland North - Riley Street

Holland South - 24th Street

Spring Lake - Van Wagoner Road

I rarely visit a branch I do my banking online

I usually use an Xtend Shared Branch

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* 3. Which of the following AAC services do you utilize? (check all that apply)

Money Market, CD or IRA

Health Savings Account

Checking Account

Auto Loan

Mortgage/Home Equity Loan

Credit Card

Other Loans

Online/Mobile Banking

Online Bill Pay

Direct Deposit

ATM Network

Other (please specify)

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* 4. If you don't have your checking account at AAC, please tell us why? (check all that apply)

I have my checking account at a bank/CU closer to home.

My checking account has a better rate.

My checking account has features not offered by AAC.

My checking account has other online services.

Other/Please Explain

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* 5. If your checking is elsewhere, at
which bank/CU did you choose?

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* 6. If you don't have your auto loan at AAC, please tell us why? (check all that apply)

I financed at the dealer.

I found a better rate.

Easier application process elsewhere.

Better service/approval elsewhere.

Other/Please Explain

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* 7. Please rate the following: (General)

	Excellent	Good	So-So	Not Great	Poor	N/A
Hours of Operation	Hours of Operation Excellent	Hours of Operation Good	Hours of Operation So-So	Hours of Operation Not Great	Hours of Operation Poor	Hours of Operation N/A
Convenience of Branch Locations	Convenience of Branch Locations Excellent	Convenience of Branch Locations Good	Convenience of Branch Locations So-So	Convenience of Branch Locations Not Great	Convenience of Branch Locations Poor	Convenience of Branch Locations N/A
Staff Friendliness	Staff Friendliness Excellent	Staff Friendliness Good	Staff Friendliness So-So	Staff Friendliness Not Great	Staff Friendliness Poor	Staff Friendliness N/A
Staff Knowledge of Products & Services	Staff Knowledge of Products & Services Excellent	Staff Knowledge of Products & Services Good	Staff Knowledge of Products & Services So-So	Staff Knowledge of Products & Services Not Great	Staff Knowledge of Products & Services Poor	Staff Knowledge of Products & Services N/A
Staff Helpfulness/Ability to Resolve Issues	Staff Helpfulness/Ability to Resolve Issues Excellent	Staff Helpfulness/Ability to Resolve Issues Good	Staff Helpfulness/Ability to Resolve Issues So-So	Staff Helpfulness/Ability to Resolve Issues Not Great	Staff Helpfulness/Ability to Resolve Issues Poor	Staff Helpfulness/Ability to Resolve Issues N/A
Facilities/Branch Appearance	Facilities/Branch Appearance Excellent	Facilities/Branch Appearance Good	Facilities/Branch Appearance So-So	Facilities/Branch Appearance Not Great	Facilities/Branch Appearance Poor	Facilities/Branch Appearance N/A
Savings/Checking Rates	Savings/Checking Rates Excellent	Savings/Checking Rates Good	Savings/Checking Rates So-So	Savings/Checking Rates Not Great	Savings/Checking Rates Poor	Savings/Checking Rates N/A

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* 8. If you have/had a loan with AAC in the last twelve months, please rate the following: (Lending)

	Excellent	Good	So-So	Not Great	Poor	N/A
Loan rate you received	Loan rate you received Excellent	Loan rate you received Good	Loan rate you received So-So	Loan rate you received Not Great	Loan rate you received Poor	Loan rate you received N/A
Loan staff helpfulness/knowledge	Loan staff helpfulness/knowledge Excellent	Loan staff helpfulness/knowledge Good	Loan staff helpfulness/knowledge So-So	Loan staff helpfulness/knowledge Not Great	Loan staff helpfulness/knowledge Poor	Loan staff helpfulness/knowledge N/A
Ease of application process	Ease of application process Excellent	Ease of application process Good	Ease of application process So-So	Ease of application process Not Great	Ease of application process Poor	Ease of application process N/A
Speed of response	Speed of response Excellent	Speed of response Good	Speed of response So-So	Speed of response Not Great	Speed of response Poor	Speed of response N/A
Payment options	Payment options Excellent	Payment options Good	Payment options So-So	Payment options Not Great	Payment options Poor	Payment options N/A

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* 9. How likely is it that you would recommend AAC Credit Union to a friend or colleague?

Not at all likely

Extremely likely

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* 10. Please share comments on how we can better serve you.

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* 11. Your name is optional, however, city/state is appreciated so that we can better understand our regions of service. Only one survey per member.

Name

City/Town

State/Province

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* 1. How many years have you been a member of AAC Credit Union?

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* 2. Which AAC branch do you use most often? (check all that apply)

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* 3. Which of the following AAC services do you utilize? (check all that apply)

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* 4. If you don't have your checking account at AAC, please tell us why? (check all that apply)

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* 5. If your checking is elsewhere, at which bank/CU did you choose?

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* 6. If you don't have your auto loan at AAC, please tell us why? (check all that apply)

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* 7. Please rate the following: (General)

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* 8. If you have/had a loan with AAC in the last twelve months, please rate the following: (Lending)

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* 9. How likely is it that you would recommend AAC Credit Union to a friend or colleague?

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* 10. Please share comments on how we can better serve you.

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* 11. Your name is optional, however, city/state is appreciated so that we can better understand our regions of service. Only one survey per member.

* 5. If your checking is elsewhere, at
which bank/CU did you choose?