We are so happy to welcome you into our lobbies again.  We have some new procedures in place.  Please help us keep you and our team well.

We reopened most lobbies on Monday, June 8th

904 Broadway NW, Grand Rapids - OPEN
177 Wilson Ave NW, Grand Rapids - OPEN
612 E Main, Zeeland - OPEN
12390 RIley St, Holland - OPEN
17228 Van Wagoner Rd, Spring Lake - OPEN
855 E Main, Zeeland (Herman Miller) - CLOSED
215 E 25th, Holland - CLOSED FOR CONSTRUCTION

DRIVE THRU SERVICE  Making deposits, withdrawals, loan payments, cashing a check, getting money orders and cashier's checks, requesting needed forms to make account changes, can all be completed at the drive thru.
Drive Thru Locations:
177 Wilson Ave NW, Grand Rapids, MI 49534  M-F 9am-5pm, Sat 9am-12pm
904 Broadway NW, Grand Rapids, MI 49504 M-Th 9am-5pm, F 9am-5:30pm
612 E Main, Zeeland, MI 49464 M-F 9am-5pm, Sat 9am-12pm
12390 Riley St, Holland, MI 49424  M-F 9am-5pm, Sat 9am-12pm
17228 Van Wagoner Rd, Spring Lake, MI 49456, M-F 9am-5pm

SOCIAL DISTANCING: Please practice social distancing while in our lobbies by using the 6 feet markers placed on the floor.  We must limit the number of guests in the building.  (Additional guests may be required to wait outside if not needed for the banking transaction.)

ILLNESS:  Please do not visit the credit union if you are unwell, are experienceing symptoms of COVID-19 (fever, shortness of breath, cough) or if you have been in close contact with some who has or is suspected of having COVID-19. Please stay home, get well, and use our remote banking services. 

MASKS:  You will be asked to temporarily remove your mask for identification purposes.  If you are not comfortable doing so in the lobby, please use the drive thru so that you can remove your mask in the comfort of your vehicle.

MEMBER SUPPORT CALL CENTER: The helpful people you are used to seeing in our lobbies will now be helping you in our call center. There's a friendly voice waiting to help you and answer account questions. Call 800-858-1633, menu option #1.

LENDING Our lenders are still available to help you. Apply for a loan online 24/7 or by calling 800-858-1633 to make an appointment or for assistance by phone. We can eSign most loans for even greater convenience.

ONLINE SERVICES Get your account balance, view transactions, make a transfer and more in It's Me 247 online banking. Available from a desktop, laptop, tablet or download our app from the Apple or GooglePlay store. Click here to learn more, or call our Member Support Call Center at 800-858-1633 for activation and assistance.

REMOTE DEPOSIT Deposit checks from anywhere using your smartphone with SnapCheck Mobile Deposit. Learn more.

LOANPAY EXPRESS Make your loan payments online using a checking or debit/credit card from any financial institution. Learn more, or contact us at 800-858-1633 for assistance.

ATM NETWORK Around the corner or across the country your money is available via the Co-Op and Jeanie Networks. Find an ATM near you.

NCUA INSURED DEPOSITS AAC Credit Union is federally insured by the NCUA. Your money is safe and here for you when you need it.

How can we help?

The credit union motto is people helping people.  We believe in that motto and we want to help you with your financial concerns.

LOAN CONCERNS  If COVID-19 has impacted your family, and you are concerned regarding your ability to pay your loans, please reach out to us.  We may have options that will ease the burden.  We are here, talk to us.

CHRISTMAS CLUB FEE WAIVED  We are waiving the $5 early withdrawal fee on Christmas Club funds through June 30, 2020.  We understand that these funds may be most helpful now.

EXPRESS LOANS  If you find yourself in the position that a small loan would help your family, please reach out to our lending team at 800-858-1633 menu option #2.  You can also apply online.  (Credit restrictions and approvals do apply)

CREDIT CARD LIMIT INCREASE  Sometimes a little extra credit makes all the difference, please reach out to our lending team at 800-858-1633 menu option #2 to be considered for a credit card limit increase.  Our specialists are waiting to help.

CD WITHDRAWALS  We are granting one time penalty-free withdrawals of up to $5,000 from a certificate of deposit.

GREENPATH FINANCIAL SERVICES  All members of AAC Credit Union have access to the financial counselors at GreenPath.  They are available to discuss debt management, how to navigate reduced income, and more.  Click here to learn more.

We appreciate you, our members, for your continued support and understanding. We have said it before, we have the best members around and we look forward to greeting you in-person again soon.

Beware of fraudsters during this time.

Criminals take advantage of emergency situations to prey on people's finances.  Please be cautious when donating, and do not give out your personal information such as your social security number, credit union account number, or online banking login information.  Here are ways to be watchful:

SCAM: Health Department phone numbers may be spoofed in an attempt to obtain Medicare/Medicaid information. Do not provide personal information over the phone unless you have confirmed who you are talking to.  Be wary of texts with links that offer free testing, supplies or vaccines.

SCAM: Criminals are impersonating Red Cross volunteers offering COVID-19 testing door-to-door.  Red Cross does NOT provide COVID-19 testing.  Do not allow them into your home and call the police right away.

SCAM: Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or other health organizations stating they have information about the virus/testing or requesting your personal information.  Never click on links in an email from a source you haven't confirmed or are unfamiliar with.

SCAM: Look out for phishing emails asking you to verify your personal information to receive a stimulus check from the government.  Phishing emails may also claim to be related to:  Charitable contributions, airline refunds, fake vaccines and supplies, fake testing kits.

 

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