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Member Services
Account information, online banking assistance, product/service information, etc.  For security purposes, we do not provide account balance over the phone. You may check your balance and more by dialing 866-267-4724. First time users contact Member Services for activation. Your local branch or 800-858-1633 menu option 1 Your local branch or 616-459-5247 Email AAC Credit Union 
    
Loans   
Apply, check rates, check status of loan, questions regarding your payments, etc.  Your local branch or 800-858-1633 menu option 2 Your local branch or 616-459-5247 Email AAC  
    
Mortgage   
Apply, check rates, check status of loan, questions regarding your payments, etc.  800-858-1633 or 616-842-3147 ext. 414, 415  616-842-3526   Email AAC Credit Union
    
Accounting   
Account/fee disputes, direct deposit and ACH adjustments, wire transfers, etc.  800-858-1633 Ext. 112  616-459-5247 Email AAC Credit Union 
    
Collections   
To make payment arrangements, to discuss a delinquent account, garnishments, etc.  800-858-1633 Ext. 121  616-459-5247  Email AAC Credit Union 
    
Card Services   
Order a new card, help with your card/PIN or activation, fraudulent charges  Your local branch or 800-858-1633 Your local branch or 616-459-5247  Email AAC Credit Union 
 
 
Report or dispute Debit card charges (800) 808-6402  M-F 8am-8pm ET, Sat/Sun 9am-5pm ET  
Report lost or stolen Debit/ATM Card  (800) 528-2273   
Report lost or stolen card Visa Credit Card Weekdays 9am-5pm (800) 858-1633
After hours (866)333-4740
 
 
Marketing
Advertising, community relations, donations, member service complaints/compliments, etc. 616-459-4429 Ext. 115 616-459-5247 Email AAC Credit Union
 
Management 800-858-1633 616-459-5247 Email AAC Credit Union

 

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