Departments

Department Locations & Phone Numbers Fax Email (General inquiries only. Do not send account number or SSN via email.)

Member Services

Account information, online banking assistance, product/service information, etc.  For security purposes, we do not provide account balance over the phone. You may check your balance and more by dialing 866-267-4724. First time users contact Member Services for activation.
Your local branch or 800-858-1633 menu option 1 616-459-5247 Send Email

Loans

Apply, check rates, check status of loan, questions regarding your payments, etc. 

Your local branch or 800-858-1633 menu option 1 616-459-5247 Send Email

Mortgage

Apply, check rates, check status of loan, questions regarding your payments, etc. 
800-858-1633 or 616-842-3147 ext. 414, 415 616-842-3526 Send Email

Accounting

Account/fee disputes, direct deposit and ACH adjustments, wire transfers, etc. 
800-858-1633 Ext. 112 616-459-5247 Send Email

Collections

To make payment arrangements, to discuss a delinquent account, garnishments, etc. 
800-858-1633 Ext. 129 616-459-5247 Send Email

Marketing

Advertising, community relations, donations, member service complaints/compliments, etc.
616-459-4429 Ext. 115 616-459-5247 Send Email

Management

800-858-1633 616-459-5247 Send Email
Card Services Locations & Phone Numbers Fax Email (General inquiries only. Do not send account number or SSN via email.)

Order a new card, help with your card/PIN or activation, fraudulent charges

Your local branch or 800-858-1633 616-459-5247 Send Email
Report or dispute Debit card charges (800) 808-6402  M-F 8am-8pm ET, Sat/Sun 9am-5pm ET N/A Send Email
Report lost or stolen Debit/ATM Card (800) 528-2273 N/A Send Email
Report lost or stolen card Visa Credit Card Weekdays 9am-5pm (800) 858-1633
After hours (866) 333-4740
N/A Send Email

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